Neighborly acquires Pimlico; appoints group VP of franchise development


Waco, based in Texas neighbors purchased Pimlico Plumbers, a London-based independent service and maintenance company for homes and businesses. Neighborly is the parent company of Mug Joe, among other franchise brands.

The acquisition of Pimlico, a subsidiary owned by the company, expands Neighborly to 29 brands across 19 service industries and nearly 1,500 employees operating in nine countries.

“We are excited to increase our global footprint with the addition of Pimlico as the next subsidiary brand to join our global family of home service professionals,” said Mike Bidwell, president and CEO of Neighborly. “Pimlico’s wide range of trading services and exceptional customer service align perfectly with Neighborly’s goal of building a comprehensive service community known for delivering excellent experiences. We are excited about the growth that will come for both Pimlico and Neighborly as a result of this acquisition.”

Founded in 1979 by Charlie Mullins, Pimlico operates from the vision of service and maintenance that offers “more than just plumbers”.

Mullins started the business by working from home with a used van and a bag of tools. Today, Pimlico has annual sales of approximately $70 million and is recognized as the UK’s first branded plumbing company.

Pimlico’s services include heating, plumbing, bathrooms, drainage, electricity and more. With the support of more than 400 employees, the company prides itself on carrying out an average of more than 100,000 service jobs each year for homeowners and businesses in central London.

“Neighbourly is respected around the world as the driving force behind so many renowned brands in the home service and maintenance industry,” said Scott Mullins, president and CEO of Pimlico. “Even after more than 40 years of independent Pimlico business success, Neighborly’s proven track record of growth and commitment to the Code of Values ​​ensures we’ve found a like-minded company that can help us grow. This marks an important international milestone for both organizations and I am excited about the continued innovation and prosperity that will follow for all of us.”

Scott Mullins added: “I would like to honor my father Charlie for starting the company from scratch. I would like to thank everyone involved in the process that concluded with us ultimately choosing Neighborly as our future partner, those at finnCap Cavendish and our CFO Mike Bergin, without whom this would not have happened.”

Scott Mullins will retain his role as chief executive officer of Pimlico following the acquisition; his father Charlie Mullins has stepped down as owner of Pimlico.

Neighborly Appoints Group VP of Franchise Development

Neighborly has appointed Brain Woods as its new Group Vice President Franchise Development.

Led by Brad Stevenson, Neighbourly’s Chief Development Officer, Woods oversees global franchise development efforts for Neighborly’s repair cluster of brands, which consists of mr. Rooter Plumbing, Mr Electric, sir device, Control Area and Wizard Dryer Ventilation. Neighborly places its home service brands in logical clusters, under Repair, Maintenance and Improvement.
Brian Woods, Group Vice President Franchise Development for Neighbourly

Brian Woods, Group Vice President Franchise Development for Neighbourly

“Given the significant impact franchising is having on the continued growth of Neighborly’s global portfolio, we are pleased to welcome a capable executive like Brian to enhance our continued expansion efforts,” said Stevenson. “His extensive expertise in financial and franchise development strategies complements our talented development team and will help accelerate the growth of our service brands.”

Woods began his career on Wall Street as an investment banker, working in the food and agribusiness, media and telecommunications sectors before moving into various corporate finance roles at PepsiCo and Frito Lay. He then moved into corporate strategy and worked for AT&T on several key strategic growth initiatives prior to his last role at Motel 6, where he led the franchise growth strategy with a focus on critical lead generation, target growth markets and diversity franchise acquisition.

Woods holds a bachelor’s degree in finance and accounting from the Ross School of Business at the University of Michigan and an MBA in finance from the University of Texas from the Austin McCombs School of Business.

“Neighbourly’s home service brands are known for their strong reputation and impressive impact on thousands of communities around the world,” said Woods. “Continual expansion of this already global network requires strategy and innovation, and I look forward to joining the leadership of Neighborly in these efforts as we continue to push the organization to realize its vision of ‘Own the Home’ .”

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