‘Tom’s Tips:’ A good response to a bad question

Dalton—The World Floor Covering Association (WFCA) released a new Tom’s Tips. In the series, Tom Jennings, retail training expert, presents short video tips for improving customer service and optimizing staff performance. In the end, it’s all about understanding the importance of being 1% better than your competition, he says.

In this week’s Tom’s Tips, Jennings reminds us that when you are looking for a good response to a bad question, start by remembering that a customer has the right to ask a bad question.

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