‘Tom’s Tips:’ Defining convenience – Floor Covering News

Dalton—The World Floor Covering Association (WFCA) released a new Tom’s Tips. In the series, Tom Jennings, retail training expert, presents short video tips for improving customer service and optimizing staff performance. In the end, it’s all about understanding the importance of being 1% better than your competition, he says.

In this week’s Tom’s TipsJennings stresses the importance for flooring stores to constantly look for new ways to be relevant to the next generation of buyers.

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