‘Tom’s Tips:’ Understanding firm strategies

Dalton—The World Floor Covering Association (WFCA) released a new Tom’s Tips regarding staging and displays. In the series, Tom Jennings, retail training expert, presents short video tips for improving customer service and optimizing staff performance. In the end, it’s all about understanding the importance of being 1% better than your competition.

In this week’s Tom’s Tips, Jennings reminds us that staff meetings should reiterate current firm strategies and let team members know what is coming next.

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