Dalton—The World Floor Covering Association (WFCA) released a new Tom’s Tips. In the series, Tom Jennings, retail training expert, presents short video tips for improving customer service and optimizing staff performance. In the end, it’s all about understanding the importance of being 1% better than your competition.
In this week’s Tom’s Tips, Tom reminds us that when we expect someone who buys maybe once a decade to understand pricing, that’s just not realistic.
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