Town of Bashaw to partner with water and sewer service contract provider – Bashaw Star

By Kevin J. Sabo

For the Bashaw Star

After meeting with a representative, Bashaw Municipality has tentatively agreed to partner with Service Line Warranties of Canada.

Service Line Warranties is a subsidiary of a company that started in the United Kingdom in the 1990s and has since expanded into North American operations. Currently, the Canadian branch of the company works with 67 municipalities, mostly in Ontario, and so far none in Alberta.

The company offers plumbing related water and sewage contracts.

“When and if (the customer) has a problem, we provide a local contractor to do the repair and have them send the bill to us,” said Jeff Olsen, a representative of the company who presented it to the municipality.

“We try to provide peace of mind, with no excess.”

The company provides three different products to its subscribers.

The first, for $6 a month, covers the homeowners’ waterline. The second, which costs $8 a month, covers all work related to a home’s sewage system, between the home and the town’s line. The third product, for $8.75 per month, covers most of a home’s internal plumbing.

A property owner has the option to purchase one, two or all three options, and the products cover the property owner’s costs associated with frozen or broken lines, up to and including the complete replacement of a property. service or sewer line as the plumber deems necessary.

“This will cost the city nothing and we will not endanger the city,” Mayor Penny Shantz said.

“Personally, I think it’s a great idea.”

With preliminary approval for the partnership granted, Chief Administrative Officer Theresa Fuller will work with the company to develop a letter introducing the service to the community.

The letter will include an educational section reminding residents that line breaks or freezes on a resident’s property are the homeowner’s problem.

“From an operational standpoint, I like the educational component,” Fuller says.

“Service lines are a problem for homeowners.”

City of Bashaw

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